Return policy

At Berserk, each garment is thoughtfully designed to fulfil your needs and go beyond your expectations. If we ever miss the mark, we are dedicated to setting things right. We happily accept returns and sincerely value your feedback, as it helps us continuously improve our work and maintain the quality you deserve.

Size Exchange Policy

You may exchange a size of the same product only if its available in stock within 24 of receiving your order - please submit this request on WhatsApp only (7208423260)

If you receive an incorrect or missing item, please notify us within 24 hours of receiving your order to remain eligible for a return or exchange. Requests submitted beyond this timeframe will not be considered.

Additionally, a clear and uninterrupted unboxing video is required to process your request. The video must visibly demonstrate the condition of the items upon delivery, highlighting any discrepancies or issues.

Exchange Process

You will have to send the product and bear the cost of return in its original packaging to the warehouse address using a local delivery partner - please WhatsApp us for the address.

Only once the parcel is received at the warehouse, and after passing basic quality checks, will the new size be dispatched.

We will bear the cost for resending the new size to your address ourselves, once the old size product is returned.

If we are not informed and the 24 hour return/exchange window expires, we may be unable to process your request.

Refund Amount Policy

There are no cancellations or refunds available if we have already processed your order. If you have paid partially and do not want the product - there will be no refund offered in this case.

If there is a damaged item or lost item - A Video unboxing of the entire package including the seal sticker (on the outside parcel) is mandatory for placing a damaged or lost item request.

Note: You’ll receive an email notification once your refund is initiated. It typically takes 24–48 hours to reflect in your account. Refunds are automatically processed to your original payment method.

+91 7208423260

help.berserkmode@gmail.com